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Frequently Asked Questions:
- Can Marocotel.com only be used
for Hotel reservations?
Marocotel.com gives you a clear overview of the available
rooms in the hotel of you choice. It is also possible to book a
taxi via Marocotel.com which includes a discount. Marocotel.com also gives an
impression of the various tours available throughout the
Netherlands. We have expanded our service by placing some useful
links on our homepage.
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- Is it possible to change my
reservation?
After you have logged on to your personal site by using your
e-mail address and password, it is possible to change your
reservation, complete it or cancel it. But be aware of various
hotel demands.
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- What information do I need to make
the reservation?
To make a reservation you need an existing e-mail address and a
password which you created on our site (existing of 6-10 digits),
your address and a valid credit card.
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- Is it necessary for me to log in
before I can choose a room?
No, it is possible to look for a room first without logging on. If
you wish to make a reservation though you have to log in. This can
be done by simply clicking the button ?register now? . After you
complete the form your request will be sent to the hotel of your
choice. However if you log in first it is easier to review the
reservations you have made.
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- Is the information on the site up
to date?
Yes, the information is up to date, and al the hotels show current
details.
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- How do I know that the hotel has
received my reservation?
Within 24 hours you will receive a confirmation e-mail from the
hotel where you made the reservation.
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- Do I pay more for a room because I
make my reservation via Marocotel.com?
Marocotel.com is the cheapest and the fastest way to make a
hotel reservation as there is no third party involved.
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- How do I know where a hotel is
located?
Every hotel has it?s own sitemap, this contains a description of
where the hotel is located and how to reach it by car, train or
public transport.
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- In what way are the hotels
selected?
On Marocotel.com the hotels are selected by star, budget or
city. You can select your choice by using one or more scroll bars.
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- How can I pay for my reservation?
The only way to pay for your reservation is using a valid credit
card which is accepted by the hotel at which you made the
reservation.
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- How safe is it to use my credit
card details?
After you fill in the reservation form your credit card details
will be scrambled using the latest technology. We are very confident about the
Internet security provided by Netscape's Secure
Sockets Layer protocol (SSL). The security features built into Netscape Navigator,
Internet Explorer, and AOL, protect your Internet communications with: server
authentication, privacy using encryption, and data integrity.
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- Is it possible to cancel my
reservation? And will my money be refunded?
A reservation cancelled 24 hours or less before arriving in the
hotel is not refundable. You can make use of your travel insurance
to cancel your trip. If you do not have travel insurance you can
fill in an application form on our site, this must be done within
24 hours after making the reservation, for a guaranteed carefree
holiday.
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- What happens to my personal
information?
Your personal information is protected by various privacy laws.
Your information is only used upon your request.
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- What do I do if I need help
making a reservation?
You can use our online helpdesk at
Customer Service or contact our helpdesk by sending an e-mail to info@Marocotel.com.
A reply will be sent as soon as possible.
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Book by telephone? Call us on +31 (0)20 - 4281 428
